The Royal

The Royal is a large building which offers seven bedrooms and is located on a high street with easy access to local facilities and good public transport links. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

Staff received appropriate training and support to enable them to carry out their role effectively. The service worked well with health and social care professionals to ensure people received effective care.

People received a good service where staff demonstrated high standards of kindness and compassion. Staff had built trusting relationships with people and showed genuine affection for the people they cared for.

Staff were motivated and showed dedication to improve people's lives, by supporting them to lead their lives as they wished. The service was committed to promoting people's independence in all aspects of day to day life.

People's privacy and dignity were respected. The provider advocated for people's rights and supported their equality and diversity needs.

People received a good standard of person-centred care which valued their individual choices and met their different needs. Staff provided support in a way that gave people a voice and enabled choice and control over their care.

People were provided with the opportunity to take part in a wide range of mentally and physically stimulating activities and staff encouraged people to maintain and develop relationships that were important to them.

Care plans were clear, detailed and person-centred, which guided staff on the most appropriate way to support them. A complaints procedure was in place, which ensured concerns were investigated and acted upon appropriately.

People and their relatives felt the service was run well. A clear management structure was in place and feedback about the service was sought from people, their relatives and staff. Quality assurance systems were in place to assess monitor and improve the service.