St Vincent House - Gosport

Recruitment practices were safe and there were enough staff available to meet people's needs. However, a review of where staff were located within the service at any one time, was required. This was so the management of known risks could be improved.

People received their medicines safely and as prescribed. Arrangements were in place for obtaining, recording, administering and disposing of prescribed medicines, but improvements were needed to ensure topical creams were used safely.

People told us they felt safe and were supported by kind, caring staff. Staff knew how to keep people safe from harm. The provider had a policy and procedure for safeguarding adults and the manager and staff understood the signs to look for.

Environmental risks had been considered and acted on where required. Infection, prevention and control processes and up to date policies were in place. The provider, management and staff adhered to the latest government guidance in relation to infection, prevention and control.

There was a clearly defined management structure and regular oversight and input from the provider. There were governance systems in place to identify concerns in the service and drive improvement. However, these had not identified all the concerns we found or ensured action was taken in a timely way.

People, relatives and staff were positive about the management of the service. Staff told us the manager was supportive and approachable.