St Benedicts Ferndale House

We found the following examples of good practice.

Alternative communication arrangements were made so people could maintain relationships with relatives and friends. Staff actively supported people to keep in touch with those who could not visit the care home by telephone and using video calls.

Measures were in place to prevent people from spreading infection when admitting a person to the service from a health, social care service or community setting. The service was following the required testing and isolation periods (if required).

Staff had ongoing training in infection control and effective use of personal protective equipment (PPE). They had an accessible file to refer to with all policies and the latest up to date guidance on testing and visiting.

The service had developed a good testing regime for people, staff and visitors. They had a record of all staff's vaccinations to show they were compliant with this being a condition of employment. Similarly, they had a process in place to check any visiting professionals had been vaccinated and were testing for COVID-19.

The provider's IPC policy was up to date.

The five questions we ask about services and what we found