Russell Churcher Court

We found the following examples of good practice. ● A recent outbreak of COVID-19 was well managed. Staff followed guidance in people's risk assessments and care plans to keep people safe. The provider had ensured people and staff who tested positive, or displayed COVID-19 symptoms, had isolated in line with government guidance.

● Since the outbreak the provider had maintained a no visiting policy, with an exception for people who were nearing the end of their life. The provider kept their visiting policy under review to ensure they supported people to keep safe.

● The provider had also built a visiting pod with screening to minimise the risk of spreading infection. This enabled people to continue to receive their visitors in a comfortable and safe way when the home is able to reopen to visitors.

● People were supported to keep in touch with their relatives via telephone calls or video links which helped maintain their wellbeing.

● People and staff underwent regular COVID-19 testing in line with government guidance. This ensured anyone who had contracted COVID-19 could be identified in a timely way.

● Staff had received training about good practice for infection prevention and control, including how to put on and remove personal protective equipment (PPE) safely.

● There were sufficient stocks of PPE in the home. Stocks included masks, gloves, aprons and visors. There were also sufficient stocks of hand sanitiser and cleaning materials.

● Staff used special fogging machines at reception, that enabled them to sanitise incoming mail and parcels before handing to people living in the service.

● The provider had robust contingency plans in place. This ensured the safety of the service during the pandemic.

The five questions we ask about services and what we found