Oakwood House

We found the following examples of good practice.

Safe arrangements were in place for all visitors to the home. These involved visitors to the home showing evidence of a negative rapid flow device (LFD) test and temperature checks. People were fully supported to maintaining contact with families and loved ones. The service was following the latest government guidance in relation to visiting.

The management team at Oakwood House clearly put the needs of the people living at the home first to help ensure care provided was focused on their individual needs. All decisions made, were done so with full consideration given to people's emotional and psychological wellbeing and in their best interests.

Due to the complex needs of the people living at the service it is difficult to ensure social distancing and isolation is maintained, as required. During the recent COVID-19 outbreak the service users were cohorted within their rooms and one of the communal areas which had been zoned as much as possible to people with or without COVID-19.

Staff had access to enough supplies of PPE including facemasks, gloves and aprons and PPE stations were accessible throughout the home.

Staff completed IPC training and were observed to be wearing the correct PPE and following best practice. The premises and equipment were visibly clean and regular cleaning schedules and audits were completed to monitor the IPC standards within the home.

A programme of routine testing was in place for all people using the service and staff.

There was an up to date infection prevention and control (IPC) policy. Staff were regularly updated with any changes to government guidance and procedures to follow so they could keep themselves, people and visitors safe.

The five questions we ask about services and what we found