St Vincent House - Southsea

Recruitment practices were safe and there were sufficient numbers of staff available to meet people's needs. Quality assurance processes were robust, risks to people and the environment were managed safely and people had access to appropriate equipment where needed.

Staff had received training in infection control, including additional training since the start of the coronavirus pandemic. They followed good infection control processes, which met government guidelines for care homes.

There were suitable systems in place to ensure that medicines were securely stored, ordered and disposed of correctly and safely and people received their medicines as prescribed. However, some areas of medicine management required more robust systems to be put in place to ensure the management of medicines remained safe.

People were supported by staff who treated them with dignity, and their privacy was respected. People's care plans contained information about their individual needs, wants and wishes, to help staff deliver personalised care. There were meaningful activities available to people that were person centred. Dedicated staff were employed to provide activities, which took into account people's choices and interests and promoted their health and well-being. People, relatives and staff were positive about the running of the service and the support they received from the management team and provider. Staff felt there had been improvements in all aspects of the service since the last inspection.

The management team were open and transparent. They understood their regulatory responsibilities. People, relatives and staff said the management team were approachable and supportive. There were effective governance systems in place to identify concerns in the service and drive improvement.