Burley Heights

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

At the time of this inspection the service supported seven people with autism.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways, promotion of choice and control, independence, inclusion. People's support focused on them having as many opportunities as possible to gain new skills and become more independent. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include choice, control and independence.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People's experience of using this service: Staff knew how to safeguard people from abuse and were confident any concerns they may have would be addressed by the management team. Relatives told us they were very happy with the support people received. Lessons were learnt when incidents had occurred. Staff received the training they needed to carry out their roles including specialist training to meet people's individual needs. Staff had been trained to manage medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. However, we identified that record keeping regarding best interest decisions made on people's behalf required improving. We have made a recommendation about record keeping in this area.

The service was very flexible in meeting people's needs in an individualised way. The registered manager and provider carried out checks and audits and sought feedback to make sure that the service was of a high standard.

A system was in place for managing complaints however none had been received. The management team worked with other agencies and professionals to support people fully.