Hillside Care Home
- Care home
- 119 beds
- Nursing care
- Dementia care
- Registered since 2017
- Huyton, Knowsley, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
First rated Inadequate in 2018, most recently Good in November 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
17 of 23
rated care homes in Knowsley are rated Good, like this one.
Hillside Care Home: inspection record
Rated Good in November 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Fernwood Not yet rated, 0.1 miles away
- G Montgomery Care Home Good, 0.8 miles away
- G Atkinson Grove Chance for a Break Service Good, 0.9 miles away
- RI Finch Manor Nursing Home Requires improvement, 1 mile away
- RI Whitestone Lodge Requires improvement, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 2 November 2023. Quoted under the Open Government Licence.
Hillside Care Home accommodates up to 119 people who require personal and nursing care. The service provides accommodation in four separate units over two floors. At the time of the inspection there were 72 people using the service.
What inspectors found
An assessment of people's needs was completed, and the outcomes were used to develop their care plan. Care plans clearly set out people's needs and how they wished them to be met.
Read the rest of CQC's summary
People's health and wellbeing was monitored in line with their care plan and staff responded promptly to any changes. Prompt referrals were made to external health and social care professionals where this was required for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were inducted into their role and received ongoing training and support they needed to carry out their role effectively.
People were treated with kindness and their privacy, dignity and independence was respected and promoted. People were involved in decisions about their care and their views and opinions were obtained through regular care reviews and general discussions. Relevant others were involved where this was appropriate.
People received the support they needed to communicate effectively, and they were provided with information in a way they could understand.
The providers complaints procedure was made available to everyone and complaints were listened to and used to improve the quality of the service.
Questions to ask when you visit
- The last rating is 3 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Susan Lucas
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 2 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Qualia Care LimitedBrand: Qualia
- Ownership type
- Organisation
- Companies House number
- 10060267 (opens Companies House)
Qualia Care Limited runs 8 services in England, 7 of them in the North West. 5 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Qualia Care Limited
- G Gilwood Lodge Good. Care home with nursing, Blackpool
- G High Peak Lodge Residential & Nursing Home Good. Care home with nursing, Wigan
- G Millfield Care Home Good. Care home with nursing, Rochdale
- G Simonsfield Residential Care Home Good. Care home, Liverpool
Getting help from Knowsley Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Knowsley Council
- Ask for a care needs assessment
- Phone: 0151 443 2600
- Contact adult social care online
- Support for carers
- Paying for care: Knowsley Council
Checked on the council's website, November 2026.
Common questions
- Does Hillside Care Home provide nursing care?
- Yes. The Care Quality Commission lists Hillside Care Home as a care home with nursing.
- How many beds does Hillside Care Home have?
- The Care Quality Commission's register lists 119 beds at Hillside Care Home.
- When was Hillside Care Home last inspected?
- The Care Quality Commission's latest rating for Hillside Care Home was published on 2 November 2023.
- Who runs Hillside Care Home?
- Hillside Care Home is run by Qualia Care Limited. It runs 8 services in England, 7 of them in the North West.
- What is Hillside Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 November 2023.
Contact
- Phone
- 0151 443 0271
- Address
- Hillside Avenue, Liverpool, L36 8DU Map (opens Google Maps)
Compare nearby
- – Fernwood Not yet rated, 0.1 miles away
- G Montgomery Care Home Good, 0.8 miles away
- G Atkinson Grove Chance for a Break Service Good, 0.9 miles away
- RI Finch Manor Nursing Home Requires improvement, 1 mile away
- RI Whitestone Lodge Requires improvement, 1.1 miles away