Crimson Hill Support Limited

Right Support The person being supported had choice and control over their life. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The person received personalised care and support built around their needs and wishes. They had a staff team who they knew and trusted, although staff changes did affect them.

Staff were trained to support the person, who was relaxed with the staff who supported them. Staff supported the person with their medicines in a safe way.

Right Care The person's care and support plan described the care being delivered by staff and the person's chosen lifestyle. The staff team had a good understanding of the person's needs and were flexible to enable them to meet changing needs and wishes.

The person enjoyed regular planned activities and interests outside of the home.

The person received kind and compassionate care. Staff protected and respected the person's privacy and dignity. Staff were understanding and responded well to the person's needs.

The person was kept safe from avoidable harm because the service had a clear policy to support staff to recognise and report abuse or poor care. Staff spoken with did not have any concerns about possible abuse or poor practice. Relatives had no concerns about the person's safety.

Staff recognised signs when the person experienced emotional distress and knew how to support them.

The person who had individual ways of communicating, using speech, body language and pictures. They interacted confidently with staff and others involved in their care and support because staff had the necessary skills to understand them.

Staff felt well supported. There was ongoing training and supervision for staff to make sure practice always followed best practice guidelines.

Right culture A relative told us they had confidence in the management of the home but felt they could be more proactive at times. They were very closely involved with the service and usually had daily contact with staff, but felt sometimes they were not listened to.

The person was supported by a small management team. The provider and registered manager consistently assessed, monitored and improved the quality of the service where possible.

The service had been designed around this person's needs and had supported them to develop.

The person was supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities the person with a learning disability and/or autistic the person may have. This meant the person received compassionate care from their staff team.