Crimson Hill Support
- Home care
- Registered since 2015
- Somerset, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
11 months
since the latest rating was published.
67 of 79
rated home care services in Somerset are rated Good, like this one.
Crimson Hill Support: inspection record
Rated Good in November 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Voyage (DCA) Somerset & Devon Good, 0.8 miles away
- – Eugene Care and Support Not yet rated, 1 mile away
- – St Patrick Healthcare Limited - BRIDGWATER Not yet rated, 1.4 miles away
- G G H Quality Care Limited - 63 Taunton Road Good, 2.1 miles away
- G Total Care Good, 2.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 November 2025 (assessment visit 10 September 2025). Quoted under the Open Government Licence.
Crimson Hill Support provides personal care and support to individuals with a learning disability and mental health conditions in their own homes. It specialises in supporting people with complex needs and behaviours that may challenge services. At the time of this assessment, 13 people were being supported.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At the inspection in November 2022, the provider was found in breach of 2 regulations related to inappropriate use of restraint and ineffective governance. At this assessment we found the necessary improvements had been made, and the provider was no longer in breach.
This assessment began on 12 September 2025 and concluded on 7 October 2025. We visited the provider’s office on 25 September 2025. We assessed this service using the principles of Right Support, Right Care, Right Culture, which guide our approach to inspecting services for autistic people and people with a learning disability. The service was designed to promote independence, choice, and inclusion. Care was person-centred and focused on supporting people to live meaningful lives in their community.
Safety had improved. Restraint was used appropriately and as a last resort. Staff were trained to identify and report abuse, and risks were well managed.
A strong learning culture was evident. Staff were well-trained, responsive, and worked with other professionals to ensure effective care. Relationships between staff, people, and relatives were strong. Relatives praised staff for their kindness and attentiveness.
People were supported to make decisions and maintain their independence. Care plans were detailed, regularly reviewed, and developed with people and their families. Feedback was taken seriously and acted upon.
Governance and quality assurance processes had improved, ensuring accountability and safety. The management team was skilled, open, and responsive. Staff felt valued, listened to and morale was good. The provider promoted diversity and maintained an inclusive culture.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Louise Durham
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 18 November 2022. Latest assessment published 6 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Crimson Hill Support Ltd
- Ownership type
- Organisation
- Companies House number
- 05933306 (opens Companies House)
Crimson Hill Support Ltd runs 2 services, all in the South West. 2 are rated Good or Outstanding.
Other services run by Crimson Hill Support Ltd
- G Crimson Hill Support Limited Good. Care home, Somerset
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does Crimson Hill Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Crimson Hill Support.
- When was Crimson Hill Support last inspected?
- The Care Quality Commission's latest rating for Crimson Hill Support was published on 6 November 2025.
- Who runs Crimson Hill Support?
- Crimson Hill Support is run by Crimson Hill Support Ltd. It runs 2 services, all in the South West.
- What is Crimson Hill Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 November 2025.
Contact
- Phone
- 01823 255000
- Address
- Ferrydown House, 43 Fore Street, North Petherton, Bridgwater, TA6 6PY Map (opens Google Maps)
Compare nearby
- G Voyage (DCA) Somerset & Devon Good, 0.8 miles away
- – Eugene Care and Support Not yet rated, 1 mile away
- – St Patrick Healthcare Limited - BRIDGWATER Not yet rated, 1.4 miles away
- G G H Quality Care Limited - 63 Taunton Road Good, 2.1 miles away
- G Total Care Good, 2.3 miles away