Jerome House
Care home, Brent, 4 beds
Good
Rated on
Rating from the Care Quality Commission.
Jerome House: inspection record
Rated Good in September 2018, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2015. Rated Good in 2015, then Requires improvement in 2017, then Good in September 2018.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 8 years ago.
How it compares locally
- One of 38 Good care homes in Brent, out of 44 with a rating.
- Smaller than 9 in 10 care homes in Brent.
What inspectors found
From the Care Quality Commission's inspection report published 22 September 2018. Quoted under the Open Government Licence.
We carried out an unannounced inspection of Jerome House on 7 June 2018. At our previous inspection on the 27 April 2017 we rated the service 'requires improvement' and identified two breaches of legal requirements relating to the premises and equipment, and governance. At this inspection we found the provider had taken sufficient action to address the breaches of regulation identified at our previous inspection and to be rated good overall and for the key questions safe, effective caring, responsive and well- led.
Jerome House is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. Jerome House provides care and support for up to four people who live with mental health conditions. At the time of our inspection three people were using the service. Public transport and a range of shops are located close to the home.
Read the full summary
The service has a registered manager. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
All the people using the service told us that they were satisfied with living in the home and with the care and support that they received from staff.
People told us that they felt safe at the service. Risk assessment and management processes were in place. Staff knew about the risks to people's safety and how these were managed by the service.
Staff received relevant training and the supervision and support that they needed to undertake their roles. Some staff were due refresher training in some areas. Management had taken steps to address this issue.
The provider had improved the arrangements to regularly monitor health and safety and the quality of the care and support provided for people who used the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff asked people for their agreement before providing them with assistance.
People's care plans included details about each person's personal needs, and the information staff needed to ensure people were provided with the care and support they needed in the way that they wanted. Care plans were reviewed regularly with people using the service and were updated when people's needs changed.
People told us that staff were courteous and respected their privacy. Staff knew people well and had a caring approach to their work and understood the importance of treating people with dignity and respecting their differences.
People chose what they wanted to do and their independence was supported by the service.
Appropriate recruitment procedures were in place so that only suitable staff were employed to provide people with the care and support that they needed. Staffing levels and skill mix provided people with the assistance and care that they needed.
People told us that they felt listened to and they knew how to raise a concern about the service. They were confident that complaints would be addressed appropriately by management.
People's healthcare needs were assessed and met by the service. Management liaised with healthcare and social care agencies to ensure people's needs and preferences were met. People's dietary needs were met by the service.
There were systems in place to monitor the quality of the service and to make improvements when needed. Review and development of the quality monitoring arrangements was being carried out by management.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 71 Randall Avenue, London, NW2 7SS |
|---|---|
| Neighbourhood | Neasden, Brent |
| Phone | 020 8450 8544 |
| Website | www.randallcarehomes.com |
| Registered manager | Lucille Rabor |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 22 September 2018 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Randall Care Homes Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07203095 (opens Companies House) |
Randall Care Homes Limited runs 4 services in London. 4 are rated Good or Outstanding.
Other services run by Randall Care Homes Limited
- G Jude House Care home, BrentGood
- G Randall House Care home, BrentGood
- G Tanfield House Care home, BrentGood
Nearest alternatives
- G Randall House Care home, less than 0.1 miles awayGood
- G Jude House Care home, 0.2 miles awayGood
- G Tanfield House Care home, 0.2 miles awayGood
- G 16 Balnacraig Avenue (The Leaves) Care home, 0.4 miles awayGood
- G Riverview Lodge Care home, 0.8 miles awayGood
Getting help from London Borough of Brent
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Brent
- Ask for a care needs assessment
- Phone: 020 8937 4300, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 020 8863 5250
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Brent
Checked on the council's website, November 2026.
Common questions
- Does Jerome House provide nursing care?
- No. The Care Quality Commission lists Jerome House as a care home without nursing.
- How many beds does Jerome House have?
- The Care Quality Commission's register lists 4 beds at Jerome House.
- When was Jerome House last inspected?
- The Care Quality Commission's latest rating for Jerome House was published on 22 September 2018.
- Who runs Jerome House?
- Jerome House is run by Randall Care Homes Limited. It runs 4 services in London.
- What is Jerome House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 September 2018.