Jude House

Staff provided effective care as they were supported to undertake their roles. The provider ensured staff received regular training and supervision to do their work. People were supported to maintain good health and their well-being.

A regular team of staff delivered care to people. This enabled them to develop positive and meaningful caring relationships. People's dignity and privacy were respected. Staff sought consent from people before they provided care to them. People were supported to maintain their independence and to make choices about their day to day living.

People's needs were assessed and met. The registered managed reviewed and updated care plans to reflect changes to each person's needs and support they required. People were supported to access health services when required. People and their relatives knew how to make a complaint if they were unhappy with any aspect of their care.

People, their relatives and staff were happy with the way the service was managed. They felt the provider listened to them and their views were valued and considered. They described the registered manager as open, honest and approachable. Quality assurance audits were carried out on the care provided. Improvements were made when needed. The provider ensured staff learnt lessons when things went wrong. The provider took action to prevent incidents from happening again. The registered manager worked in partnership with health and social care professionals and other agencies to ensure people received care

appropriate to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.