The Coach House
- Care home
- 13 beds
- Nursing care
- Registered since 2017
- Thurrock, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
11 months
since the latest rating was published.
22 of 25
rated care homes in Thurrock are rated Good, like this one.
The Coach House: inspection record
Rated Good in November 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Hollywood Rest Home Good, 0.2 miles away
- G Hollyrose House Good, 0.4 miles away
- RI A M Care Home Limited Requires improvement, 0.5 miles away
- RI Bluebell Nursing & Residential Home Requires improvement, 0.5 miles away
- G Meesons Lodge Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 November 2025 (assessment visit 10 October 2025). Quoted under the Open Government Licence.
Date of assessment 10 October until 16 October 2025.
The Coach House is a residential nursing home registered to support up to 13 older people, younger adults and people with a physical disability or sensory impairment. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises, and the care provided, and both were looked at during this assessment. The service is in the local community and set over 3 floors. People have their own individual rooms with access to large communal areas and gardens.
- Safe Good
- Well-led Good
Read the rest of CQC's summary
This assessment was unannounced and carried out to see if improvements had been made.
The provider was previously in breach of legal regulations in relation to safe care and treatment, staffing and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations.
The registered manager had systems in place to provide good oversight and governance at the service. Staff received up to date training and appropriate checks were in place for recruitment and the use of agency staff. The provider had made improvements to the environment and fire safety.
Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. Staff received the correct training and supervision to support people safely. Referrals to appropriate health services were made promptly and recommendations acted on. People were supported to take their medicines safely by staff who had the correct skills to support them.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Kellie Packham
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 24 February 2023. Latest assessment published 6 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Chartwell Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 08554461 (opens Companies House)
Chartwell Care Services Limited runs 6 services in England, 1 of them in the East of England. 4 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Chartwell Care Services Limited
- G Barclay Street Good. Care home, Leicester, East Midlands
- G Barkby Road Good. Care home, Leicestershire, East Midlands
- G Sheringham House Good. Care home, Redbridge, London
- RI Milligan Road Requires improvement. Care home, Leicester, East Midlands
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does The Coach House provide nursing care?
- Yes. The Care Quality Commission lists The Coach House as a care home with nursing.
- How many beds does The Coach House have?
- The Care Quality Commission's register lists 13 beds at The Coach House.
- When was The Coach House last inspected?
- The Care Quality Commission's latest rating for The Coach House was published on 6 November 2025.
- Who runs The Coach House?
- The Coach House is run by Chartwell Care Services Limited. It runs 6 services in England, 1 of them in the East of England.
- What is The Coach House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 6 November 2025.
Contact
- Phone
- 01375 396041
- Address
- 10 Woodward Heights, Grays, RM17 5RR Map (opens Google Maps)
Compare nearby
- G Hollywood Rest Home Good, 0.2 miles away
- G Hollyrose House Good, 0.4 miles away
- RI A M Care Home Limited Requires improvement, 0.5 miles away
- RI Bluebell Nursing & Residential Home Requires improvement, 0.5 miles away
- G Meesons Lodge Good, 0.7 miles away