Stowlangtoft Hall Nursing Home

We found the following examples of good practice.

Since the COVID-19 pandemic commenced, housekeeping hours had been increased in the home to ensure a continuous schedule of cleaning high touch surfaces, such as light switches, grab rails and door handles was in place. This meant the care home was clean and hygienic.

The management team which included the deputy manager and head of housekeeping were knowledgeable about their roles and responsibilities relating to infection control. There were systems in place which supported good infection control procedures. Staff received up to date infection prevention and control and COVID-19 training to equip them with the skills needed.

Robust and effective measures were in place to prevent and minimise the risk of catching or spreading COVID-19 The management team and staff wore personal protective equipment (PPE) to help reduce the risk of infection.

Staff and people using the service received regular COVID-19 testing in line with current Government guidance.

People were supported to have visitors in line with Government guidance. The role of an essential care giver was supported and welcomed to ensure people's wellbeing was promoted.

The provider had taken a proactive approach to supporting staff with their well-being and had implemented several initiatives to aid staff retention, which had been successful.

The five questions we ask about services and what we found