Brandon Park Residential and Nursing Home

Staff were kind and respectful of people, recognising their strengths and skills. People were involved in decisions about their day to day lives and staff respected people's individuality and choices. People had their dignity and privacy respected and were supported to maintain their independence and live fulfilling lives.

Risks to people were assessed and staff understood actions needed to mitigate the risk of harm whilst respecting people's freedoms and choices. The service was clean, hygienic and a pleasant environment for people to live in. Infection, prevention and control practices kept people safe from preventable harm.

Staff understood how to recognise poor practice and abuse and knew what actions were needed if they had concerns. People told us they knew how to complain, and said any concerns were taken seriously and responded to appropriately. Complaints and compliments were shared with staff to address areas for improvement and to celebrate successes.

Staff understood the importance of gathering consent from people. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were motivated and passionate about their roles. People were supported by staff including activities staff who had the skills to meet their needs. Recruitment practices ensured staff were suitable for their roles. People had their medicines administered safely by trained staff who had their competencies assessed and checked regularly.

Leadership was described by people, their families and staff as outstanding and described the culture of the service as inclusive and supportive. Governance and oversight of quality and safety continued to be well established. This included a variety of safety audits, surveys and staff performance checks. The management team led by example and put people at the heart of the service and in their planning for improvement.