Feltwell Lodge
- Care home
- 45 beds
- No nursing
- Dementia care
- Registered since 2025
- Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
This rating was carried over from the previous owner after a change of ownership.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Feltwell Lodge: inspection record
Rated Requires improvement in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Brandon Park Residential and Nursing Home (Outstanding, 5 miles away) and Royal Mencap Society - Woodlands Residential Home (Good, 9.8 miles away).
Nearest care homes:
- RI St Leonards Court Requires improvement, 4 miles away
- O Brandon Park Residential and Nursing Home Outstanding, 5 miles away
- RI Wings Requires improvement, 9.6 miles away
- G Royal Mencap Society - Woodlands Residential Home Good, 9.8 miles away
- RI Alexander Court Requires improvement, 9.8 miles away
Questions to ask when you visit
- Safe was rated Requires improvement on 14 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 January 2023. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 14 January 2023. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 14 January 2023. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Lisa Burrows
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Suffolk Serenity Living Limited
- Ownership type
- Organisation
- Companies House number
- 15446916 (opens Companies House)
Suffolk Serenity Living Limited runs 6 services in England, 5 of them in the East of England. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Suffolk Serenity Living Limited
- G Burlingham House Good. Care home, Norfolk
- G The Limes 1 Good. Care home with nursing, Cambridgeshire
- – Lark View Not yet rated. Care home, Suffolk
- – Orwell Care Home Not yet rated. Care home, Suffolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Feltwell Lodge provide nursing care?
- No. The Care Quality Commission lists Feltwell Lodge as a care home without nursing.
- How many beds does Feltwell Lodge have?
- The Care Quality Commission's register lists 45 beds at Feltwell Lodge.
- When was Feltwell Lodge last inspected?
- The Care Quality Commission's latest rating for Feltwell Lodge was published on 14 January 2023.
- Who runs Feltwell Lodge?
- Feltwell Lodge is run by Suffolk Serenity Living Limited. It runs 6 services in England, 5 of them in the East of England.
- What is Feltwell Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 January 2023.
Contact
- Phone
- 07786 255811
- Address
- Lodge Road, Feltwell, Thetford, IP26 4DR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Brandon Park Residential and Nursing Home (Outstanding, 5 miles away) and Royal Mencap Society - Woodlands Residential Home (Good, 9.8 miles away).
Nearest care homes:
- RI St Leonards Court Requires improvement, 4 miles away
- O Brandon Park Residential and Nursing Home Outstanding, 5 miles away
- RI Wings Requires improvement, 9.6 miles away
- G Royal Mencap Society - Woodlands Residential Home Good, 9.8 miles away
- RI Alexander Court Requires improvement, 9.8 miles away