Wings
- Care home
- 6 beds
- No nursing
- Dementia care
- Registered since 2015
- Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2015, most recently Requires improvement in June 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 156
rated care homes in Suffolk are rated Requires improvement, like this one.
Wings: inspection record
Rated Requires improvement in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Crossways (Good, 2.6 miles away) and Soham Lodge (Good, 5.4 miles away).
Nearest care homes:
- G Crossways Good, 2.6 miles away
- – Mildenhall Lodge Not yet rated, 2.8 miles away
- RI Mabbs Hall Care Home Requires improvement, 2.9 miles away
- G Soham Lodge Good, 5.4 miles away
- – Waterhouse Manor Care Home Not yet rated, 5.5 miles away
About the service
From the Care Quality Commission's inspection report published 21 June 2022. Quoted under the Open Government Licence.
Wings is a residential care home providing personal care to up to six people. The service provides support to adults with a learning disability, autistic people, mental health, physical disability and older people. At the time of our inspection there were six people using the service. Wings is a bungalow, all rooms are single, bathrooms are shared. There is a medium sized garden that is enclosed by a six-foot wooden fence. There is an office and a sleep-in room located in a separate building.
What inspectors found
The service was not able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.
Read the rest of CQC's summary
Right support: Wings is rural in location and to access the community would require access to transport. People were not consistently able to access planned day time pursuits because of a lack of staff who knew people well and could drive. This led to disappointment and sometimes anger for people.
Externally the care home fitted into the surroundings. However, the six-foot fence was not in keeping. Internally the environment had been improved since our last inspection with a newly fitted kitchen and décor throughout. The kitchen was accessible to everyone.
Right Care: People were not always encouraged or supported to become as independent as they could be or have choice and control over their support. One person had their liberty restricted by a locked gate and this led to others being restricted too. People did not receive planned and coordinated person-centred support that was appropriate and inclusive for them. An example being how medicines were managed. Everyone had medicines dispensed to them from one locked cabinet and people were asked to attend and wait their turn.
Right Culture: The values of the newly appointed registered manager are based upon empowerment and inclusivity. Therefore they will challenge the attitudes and behaviours of some of the embedded practices relating to choice and control to enable people to have their best lives whilst being appropriately supported.
People were not consistently supported to have maximum choice and control of their lives and staffing levels impacted upon the least restrictive way possible and peoples best interests; the systems in the service did not consistently support this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 21 June 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 21 June 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 21 June 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Phoebe Higginbotham
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 21 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Accomplish Group LimitedBrand: Accomplish Group
- Ownership type
- Organisation
- Companies House number
- 02147328 (opens Companies House)
Accomplish Group Limited runs 26 services in England, 1 of them in the East of England. 21 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Accomplish Group Limited
- G Ashcombe Court Good. Care home, North Somerset, South West
- G Byron Lodge Good. Care home, Manchester, North West
- G Chesterwood Good. Care home, Birmingham, West Midlands
- G Evergreen Good. Care home, Birmingham, West Midlands
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Wings provide nursing care?
- No. The Care Quality Commission lists Wings as a care home without nursing.
- How many beds does Wings have?
- The Care Quality Commission's register lists 6 beds at Wings.
- When was Wings last inspected?
- The Care Quality Commission's latest rating for Wings was published on 21 June 2022.
- Who runs Wings?
- Wings is run by Accomplish Group Limited. It runs 26 services in England, 1 of them in the East of England.
- What is Wings's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 21 June 2022.
Contact
- Phone
- 01638 583934
- Address
- 17 The Grove, Beck Row, Mildenhall, IP28 8DP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Crossways (Good, 2.6 miles away) and Soham Lodge (Good, 5.4 miles away).
Nearest care homes:
- G Crossways Good, 2.6 miles away
- – Mildenhall Lodge Not yet rated, 2.8 miles away
- RI Mabbs Hall Care Home Requires improvement, 2.9 miles away
- G Soham Lodge Good, 5.4 miles away
- – Waterhouse Manor Care Home Not yet rated, 5.5 miles away