Mabbs Hall Care Home
- Care home
- 29 beds
- Nursing care
- Dementia care
- Registered since 2010
- Suffolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 156
rated care homes in Suffolk are rated Requires improvement, like this one.
Mabbs Hall Care Home: inspection record
Rated Requires improvement in August 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Crossways (Good, 0.4 miles away) and Kentford Manor (Good, 5.2 miles away).
Nearest care homes:
- G Crossways Good, 0.4 miles away
- – Mildenhall Lodge Not yet rated, 0.7 miles away
- RI Wings Requires improvement, 2.9 miles away
- G Kentford Manor Good, 5.2 miles away
- – Waterhouse Manor Care Home Not yet rated, 6 miles away
About the service
From the Care Quality Commission's inspection report published 11 August 2023. Quoted under the Open Government Licence.
Mabbs Hall is a care home which at the time of inspection was providing personal and nursing care to 20 older people, some of whom were living with dementia. The service can support up to 29 people.
What inspectors found
Not everyone had a sufficient and detailed care and risk management plan in place. This meant staff had not been provided with formal guidance as to the care support needed and how to identify specific risks to people's health, welfare and safety.
Read the rest of CQC's summary
People mostly received their medicines as prescribed. However, we identified an area for improvement around the storage of prescribed creams and stock levels of a prescribed pain relief patch for 1 person.
Staff did not always feel valued and supported by the registered manager. Some relatives felt communication was not always effective between themselves and the management team at Mabbs Hall.
Whilst audits in place had identified some of the shortfalls we found at this inspection, progress on rectifying these concerns was slow.
Whilst people were supported by kind and caring staff, there were insufficient numbers of staff to meet people's needs in a timely manner.
People were protected from the risk of abuse because the provider had effective safeguarding systems in place. Overall, effective systems were in place to prevent and control the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 11 August 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 11 August 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)16 inspection reports, latest 11 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MNS Care Plc
- Ownership type
- Organisation
- Companies House number
- 03331726 (opens Companies House)
MNS Care Plc runs 4 services in England, 1 of them in the East of England. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by MNS Care Plc
- G Cherrytrees Care Home Good. Care home with nursing, Salford, North West
- G Sairam Villa Care Home Good. Care home with nursing, Harrow, London
- G Windy Ridge Care Home Good. Care home with nursing, Hampshire, South East
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Mabbs Hall Care Home provide nursing care?
- Yes. The Care Quality Commission lists Mabbs Hall Care Home as a care home with nursing.
- How many beds does Mabbs Hall Care Home have?
- The Care Quality Commission's register lists 29 beds at Mabbs Hall Care Home.
- When was Mabbs Hall Care Home last inspected?
- The Care Quality Commission's latest rating for Mabbs Hall Care Home was published on 11 August 2023.
- Who runs Mabbs Hall Care Home?
- Mabbs Hall Care Home is run by MNS Care Plc. It runs 4 services in England, 1 of them in the East of England.
- What is Mabbs Hall Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 August 2023.
Contact
- Phone
- 01638 712222
- Address
- 45 High Street, Mildenhall, IP28 7EA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Crossways (Good, 0.4 miles away) and Kentford Manor (Good, 5.2 miles away).
Nearest care homes:
- G Crossways Good, 0.4 miles away
- – Mildenhall Lodge Not yet rated, 0.7 miles away
- RI Wings Requires improvement, 2.9 miles away
- G Kentford Manor Good, 5.2 miles away
- – Waterhouse Manor Care Home Not yet rated, 6 miles away