The Foundation of Lady Katherine Leveson

We found the following examples of good practice ● The service was booking visitors in at a time that suited people and was spaced out to avoid potential infection transmission with other visitors. Staff were assigned specifically to support visiting and made sure that visitors had access to personal protective equipment (PPE), and areas where visitors had been in the building were cleaned before new visitors entered the premises. ● The service had a dedicated visitor space, which had two internal rooms connected by a glass screen. This meant visitors and their relatives could see each other and were in a comfortable and warm space. The visitors room had a separate dedicated entrance, as did the connecting lounge area, which meant people could maintain good infection control procedures. ● Community areas were not utilised during outbreaks of infectious diseases. People who relied on the restaurant facility for meals had their meals delivered by staff to their door. ● The home had a large community courtyard garden. This could be utilised for people to sit outside, and still feel they were part of a community whilst safely following social distancing guidelines. ● The service had appointed a dedicated lead to deal with all COVID-19 related issues, and a COVID Marshall was appointed to oversee all testing of staff, people and visitors.

The five questions we ask about services and what we found