Eastcote Park Care Home

The registered manager ensured the home was safe for people. Risk relating to people was assessed and well managed. Medicines were administered safely and there were enough staff who knew people extremely well to provide support. Staff wore personal protective equipment in line with national guidance.

Staff were suitably trained and supported so they could perform well in their roles. People's records were inclusive and kept up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were developed in partnership with people and their relatives to ensure they were in line with people's preferences, religious and cultural beliefs and values. The home provided a full range of activities chosen by people who used the service to support integration into the home's 'community' and people benefitted from the additional friendships this gave them.

The home was well managed. Governance structures were in place to support the care provided and ensure ongoing quality improvement in the way the home operated. The provider had a strong emphasis on staff sharing its visions and values and this was evident in the open and inclusive culture within the home. Staff loved working in the home and were enthusiastic about the care they provided and felt supported by the registered manager and senior staff.

During this inspection we carried out a separate thematic probe, which asked questions of the provider, people and their relatives, about the quality of oral health care support and access to dentists, for people living in the care home. This was to follow up on the findings and recommendations from our national report on oral healthcare in care homes that was published in 2019 called 'Smiling Matters'. We will publish a follow up report to the 2019 'Smiling Matters' report, with up to date findings and recommendations about oral health, in due course.