Knowle Gate Care Home

● A visitor 'code of conduct' was in place. The code detailed the responsibilities and safe practice requirements of visitors during the pandemic. ● A large mobile Perspex screen was used during some visits to maintain social distancing. The use of the screen had reduced people's levels of anxiety as they were able to see and talk to their relatives clearly. ● Computer tablets had been purchased to help people keep in touch with others who were important to them. Staff supported people to make video and telephone calls on a daily basis. ● Risks associated with staff using public transport to travel to and from work had been reduced. Free transport had been provided to and from work for those staff. ● Wellbeing sessions had been held with staff. This included signposting staff to a confidential helpline for advice during the pandemic. ● A 'fogger' cleaning machine had been purchased and was used to complete deep cleans of the environment. Use of the machine meant areas that were difficult to clean by other techniques were sanitised.

The five questions we ask about services and what we found