Alexandra House - Leicester
- Care home
- 17 beds
- No nursing
- Dementia care
- Registered since 2017
- Leicestershire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 148
rated care homes in Leicestershire are rated Requires improvement, like this one.
Alexandra House - Leicester: inspection record
Rated Requires improvement in April 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Enderby Grange (Good, 1.9 miles away) and Sutton in the Elms (Good, 2.1 miles away).
Nearest care homes:
- G Enderby Grange Good, 1.9 miles away
- G Sutton in the Elms Good, 2.1 miles away
- – The Manse Not yet rated, 2.4 miles away
- G Chataway Care Home Good, 2.4 miles away
- RI Whetstone Grange Requires improvement, 2.4 miles away
About the service
From the Care Quality Commission's inspection report published 22 April 2021. Quoted under the Open Government Licence.
Alexandra House is a care home providing accommodation for up to 17 older people, including people living with dementia. At the time of the inspection there were 15 people using the service.
What inspectors found
Prior to the inspection we received information that staff were working in the service whilst testing positive for COVID-19 and had not received support to self-isolate. We found no evidence to support these concerns. The provider had taken immediate action in response to a positive test for COVID-19 and staff were supported to self-isolate. We found people were protected from the risk of acquiring infections and the service was clean. Personal protective equipment was readily available to staff and all staff were following the latest guidance. People and staff were supported to undertake regular testing and robust visiting arrangements were in place to enable people to receive visitors and essential health care.
Questions to ask when you visit
- Safe was rated Requires improvement on 3 April 2019. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 3 April 2019. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 3 April 2019. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 3 April 2019. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Alexandra Shilcock
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 22 April 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Top Class Care Limited
- Ownership type
- Organisation
- Companies House number
- 09889771 (opens Companies House)
Getting help from Leicestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicestershire County Council
- Ask for a care needs assessment
- Phone: 0116 305 0004, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Leicestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Alexandra House - Leicester provide nursing care?
- No. The Care Quality Commission lists Alexandra House - Leicester as a care home without nursing.
- How many beds does Alexandra House - Leicester have?
- The Care Quality Commission's register lists 17 beds at Alexandra House - Leicester.
- When was Alexandra House - Leicester last inspected?
- The Care Quality Commission's latest rating for Alexandra House - Leicester was published on 3 April 2019.
- Who runs Alexandra House - Leicester?
- Alexandra House - Leicester is run by Top Class Care Limited.
- What is Alexandra House - Leicester's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 3 April 2019.
Contact
- Phone
- 0116 275 3669
- Address
- 1 Narborough Road, Huncote, Leicester, LE9 3AW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Enderby Grange (Good, 1.9 miles away) and Sutton in the Elms (Good, 2.1 miles away).
Nearest care homes:
- G Enderby Grange Good, 1.9 miles away
- G Sutton in the Elms Good, 2.1 miles away
- – The Manse Not yet rated, 2.4 miles away
- G Chataway Care Home Good, 2.4 miles away
- RI Whetstone Grange Requires improvement, 2.4 miles away