New Milton House Residential Care Home

The environment was clean, hygienic and well maintained. Medication systems were safe and staff responsible for administering medication had been trained to do so and had had their competency assessed.

Staff were trained in their role and received supervision to ensure good care practice was being provided. People's nutritional needs were met, with particular attention paid to those who faced risks of malnutrition. The environment enabled people to mobilise freely both inside and outside and provided signage aiding people's orientation.

People were supported in a caring and dignified manner with particular attention paid to respecting their wishes and preferences.

Work had been done to ensure information was presented to people in a person-centred way. Peoples' support was reinforced by personalised care plans. Where people had reached the end of their lives; attention was paid to ensure that people experienced a dignified death and that relatives were supported.

Managerial oversight was effective with all stakeholders being involved in expressing their views about the overall quality of the service being provided. Effective quality monitoring systems were in place and when action was needed; steps were taken in a timely manner.

Staff, people and relatives were complimentary about the management team. They were approachable, supportive and informative and had created a culture of effective teamwork which people using the service benefitted from.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.