Wykebeck Court Care Home

The care home accommodates people across two separate floors, with the third floor currently used for events. One of the floors specialised in providing care to people living with dementia.

People received their medicines as prescribed. Systems and processes around medicines were safe. Risks to people were assessed and monitored appropriately.

There were enough staff deployed to meet people's needs. Staff received appropriate levels of training and ongoing support from senior staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's nutritional intake and general health and wellbeing were monitored by staff with referrals to health and social care professionals made in a timely way. People's nutritional preferences were recorded and reflected by staff.

Staff took into account peoples diverse cultural and religious needs when delivering care. Staff provided people with choice and control in their care, and people said their independence and dignity was respected by staff.

Activities staff were engaged, and staff ensured people were not socially isolated, taking into account their hobbies and interests. Care plans reflected people's life histories and preferred routines. Care plans were not always up to date with regards to people's needs and documents were not always signed by people or their representatives as required. There were plans in place to address this. We have made a recommendation about care plans.

The registered manager promoted an open culture and staff said they felt supported by senior leadership. The registered manager used the provider's quality assurance processes to ensure the quality of the service was monitored and improvements identified and followed up with clear actions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk