Cascade (Cohen House)

People's experience of using this service: ● The outcomes for people using the service reflected the values and principles of Registering the Right Support. These ensure that people living in the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence. ●There was a strong emphasis on human rights and a positive approach to risk taking which helped to safeguard and enhance the quality of people's lives. ●Medicines and infection control were managed safely. ● There was a tailored and flexible approach to staffing with a clear focus on recruiting and retaining staff with the right values for the service. ●The service provided effective care which delivered very positive outcomes for people. ● Staff worked with each other and other professionals to ensure the support they provided to people was in line with best practice, guidance, and legislation. ●Staff worked collaboratively to put people in full control of their health needs. ●The service was proactive in supporting people to live healthy lives which included support with good nutrition. ● The provider had ensured the environment was adapted to meet the specific needs of people using the service. ●Staff were able to access training and other learning opportunities which supported them to provide effective care. ● The service understood the importance of consent and took steps to ensure people's consent was sought. ● People were supported by caring staff who worked hard to deliver a good quality of life for people in the service. ● Various communication tools were utilised in order to aid people to express their views and be involved in their care. ● There was a strong and clear focus on supporting people to be as independent as possible. ● The support provided was individual to people's needs. ● There was a collaborative approach, working with people, relatives, and other professionals, to plan people's care.

● Complaints and issues were dealt with in an open, positive and reflective manner. ●The service was well led. There was a clear organisational structure and quality assurance frameworks were in place. ● The provider had a clear vision and values which were shared by staff. Staff were highly motivated to provide a good quality of life for people in the service. ● Morale was high and there was a positive and enthusiastic energy. ● The management team engaged in continuous learning and were keen to continue to develop the service through engaging with best practice and guidance.