Mayflower Court

Mayflower court accommodates people across four separate units, over two floors. At the time of the inspection only the two ground floor units were being used. The building is purpose built with a central courtyard garden.

Medicines were not always managed safely at the home putting people at risk of harm. The provider responded in a timely manner and addressed the main areas of concern for medicines following inspection.

There was mixed response from relatives with regards to contact with the service. Improvements were needed to ensure relatives were engaged with the running of the service and reviewing of the care provided to people who used the service.

There was a high use of agency staff, but plans were in place to address this with a recruitment drive with initiatives. Staff could see the improvements with the appointment of a permanent manager and were positive about the future.

The culture within the service was positive and caring. Staff told us they worked well as a team and felt supported by the managers. Staff felt they had received the training, support and supervision they needed to undertake their roles and meet the needs of the people who used the service.

Improvements had been made since the last inspection in relation to providing people with oral health care with staff understanding their role in supporting people with this and seeing improvements in people. Care was provided in a person-centred way and people received care and treatment from health care professionals in a timely manner.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Improvements were also seen in the management of infection prevention and control with the home being

visibly clean and good practices in place. People using the service said, "I think it is very clean here. They clean my room every day and I get clean sheets once a week." Staff used personal protective equipment (PPE) appropriately.

The managers were open and transparent during the inspection process and responded appropriately and responsively to issues raised.