The Retreat

The Retreat can accommodate up to 14 people who have a learning disability, a mental health condition and/or dementia. At the time of our inspection 13 people were living there.

We found the following examples of good practice.

● Staff ensured the service was regularly cleaned. Increased cleaning hours had been introduced since the start of the pandemic. Cleaning staff now worked seven days a week.

● Staff were provided with guidance and training on working safely during the pandemic.

● There were infection prevention and control plans for staff to follow in the event of people needing to self- isolate.

● Staff and people had been tested for COVID-19 in accordance with national guidance.

● Staff used the Personal Protective Equipment (PPE) provided appropriately.

● Arrangements had been made for visitors to enter the care home through a designated entrance and to be screened and tested to ensure visits to people were safe.

● Staff wear name badges with photos to help people living with dementia identify them when staff are wearing PPE.

● Staff were supported both financially and practically when they had to isolate at home following a positive Covid test result. A member of staff told us "The registered manager and provider have supported us really well."

● The mental wellbeing of staff was supported through regular 'drop-in' sessions with the registered manager.

The five questions we ask about services and what we found