Pebble Mill Care Home

Pebble Mill Care Home accommodates people across 2 floors of the purpose-built building. People had en suite facilities in their own rooms and access to lounges and dining areas as well as an enclosed shared garden.

Staff used systems to monitor and maintain health and safety and manage risks effectively. People were supported by adequate numbers of trained staff. People were supported to take their medicines safely. People lived in a clean and well-maintained home. They told us they felt safe.

Care records were accurate and up to date and guided staff as to how people wanted to be supported. Staff received inductions tailored to their experience and ongoing training to keep them updated. Adaptions were made to take account of people's individual needs. People had plenty of food to eat and could have snacks and drinks when they wanted them.

Staff treated people with respect and dignity. People were encouraged to do what they could for themselves to retain independence. People's equality and diversity were respected, and care was offered in line with their cultural and religious needs.

Some people and their relatives felt there was not enough for them to do. People described a range of events and activities they had participated in previously. Two full time activity coordinators were recruited to support the existing part time activity coordinator during our inspection. People were supported by staff who knew about their individual needs and preferences.

The was no registered manager in place at the time of our inspection. A home manager was recruited during the inspection. Regional managers had supported the service during the absence of a registered manager. Staff told us although they had not received appraisals they felt well supported by the regional manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk