Crossroads House Care Home

We found the following examples of good practice.

Staff had worked hard to contain this outbreak within the service. Staffing absences, due to COVID-19 infections had meant other staff having to work many extra hours to cover shifts. Agency staff use had increased where it was not possible to cover a shift with existing staff. Bonuses and 'thank you' gestures had been given to all staff in recognition of their commitment to supporting the service throughout this pandemic.

Personal protective equipment (PPE) was available to all staff and visitors. Staff and people living at the service were regularly tested for COVID-19. Visiting was taking place according to current government guidance.

Additional cleaning protocols were in place to ensure all high touch points were regularly sanitised.

We spoke with three relatives about the visiting arrangements and staffing levels. Comments included, "They (staff) do very well, they have been a bit depleted with staff sickness but one the whole they are very good. I sit with (Person's name) in the lounge with them and visit three times are week by arrangement," "They (staff) are very flexible and accommodating, I have never had any problem finding staff to speak with and the visiting arrangements all work well. We have visited (Person's name) in their room and have taken them out too which works well. We go for a coffee and can stay out as long as we all wish" and "The owner is great at communicating all the way through this pandemic. I go in to the home and sit in the lounge and paint (Person's name) nails. Sometimes others want theirs done too it is a lovely social situation. There are always staff around, I know them well, they have all been great."

The five questions we ask about services and what we found