The Old Manor House

Medicine management systems were generally safe. However, the storage area for medicines was small and cramped with other equipment being stored in the room. The temperature of the room was difficult to manage. We have made a recommendation about this. The recently introduced electronic medicines monitoring system was being reviewed and monitored to ensure records were accurate.

Risk assessments were completed to help identify and minimise risks people faced. Staff had been recruited safely and during the inspection we observed there were enough staff to respond to people's needs and ensure their safety.

Appropriate recruitment procedures ensured prospective staff were suitable to work in the service.

The environment had been refurbished since the previous inspection. It was spacious and there was equipment available to support staff in providing safe care and support. Health and safety checks of the environment and equipment were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Incidents and accidents were managed safely. The registered manager took necessary action to keep people safe and minimise the risk of reoccurrence. Steps were taken to learn lessons if things went wrong.

There were processes in place to prevent and control infection at the service. Additional training and systems had been adopted through the COVID-19 pandemic. There were additional cleaning and safe

visiting precautions.

The systems in place to monitor the quality of care within the service were effective. The registered manager promoted a positive person-centred culture and fully understood their responsibilities as a registered manager.

The management team-maintained oversight of complaints and safeguarding concerns. They engaged well with health and social care professionals.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk