Edwardstow Court Care Centre

People were supported by staff who understood how to keep them safe from the risk of abuse. Appropriate safeguarding procedures were in place and staff had been trained in how to protect people from abuse.

People living in the service received personalised care around their medicines. The provider was taking action to ensure information about people's medicine needs and action taken in response to medicine audits would always be recorded. The Medicine Quality Lead was supporting the home and a pharmacy audit was taking place in November to further review medicine practices.

There were systems in place to monitor risks associated with falls. Staff had received training in falls prevention and the registered manager routinely monitored any patterns. They were developing the way in which they recorded actions taken and required to further strengthen this process.

The registered manager was continually reviewing the challenges they experienced with recruitment and retention to minimise the impact on people. Additional support had been put in place to support agency staff and agency staff told us the investment from management had been beneficial. One member of agency staff said, "It' a nice home. As soon as a new member of agency staff comes in the registered manager gives a walk around and explains everything, all their policies and procedures." Staff were positive about how the Registered Manager was addressing the challenges. One staff member told us, ''The registered manager manages well to ensure that staff provide safe and personalised care."

The provider had increased their support and oversight of the home to ensure that any actions identified by the registered manager and quality audits were completed and that people remained safe whilst improvements were being made.