Ravenna Lodge

People's experience of using this service: People were safe living at the service, risks had been assessed and they were cared for by well trained staff members.

Medicines were safely managed, staff were trained and completed a competency assessment before administering medicines.

The premises were clean and well maintained, the building was one year old and had been designed specifically for the client group and was fully accessible.

Staff completed an in-depth induction and training package when they commenced working for the provider. They were supported by regular supervisions and a management team who would support the team as needed.

People had clear and comprehensive assessments and care plans. Consents were sought and capacity assessed in each area covered by the care plan.

Staff were caring and showed empathy to people living in the service. They supported them in day to day tasks, in the community and at point of crisis when they most needed person-centred support.

People had key workers who would meet with them every month to discuss their care and support.

People were supported to be independent as far as they were able and staff respected their right to privacy.

The registered manager motivated their team to provide high quality, person centred support to people.

The provider sought feedback on standards and had arranged an independent health and safety audit and inspections were completed internally.

The provider had forged positive relationships with health and social care professionals to aid in a multi- disciplinary approach to people's care.

Ravenna Lodge met the characteristic of good in all areas. More information is in the full report.