Glenthorne Rest Home Limited

We found the following examples of good practice. Visitors were required to follow best practice guidance and wear appropriate protective personal equipment (PPE). Their visiting policies had been discussed with staff and relatives and agreed. One member of staff said, "We have very good infection control procedures and are well supported by [owner] to support residents."

The service had dedicated staff to ensure people were received safely and continued to be supported in the service in accordance with national guidance. They supported people and their relatives to understand the policies and procedures surrounding protection against COVID 19, the isolation processes and how the service could help them to keep people safe.

We observed signage around the home to guide staff on the use of protective personal equipment (PPE). Processes were in place for staff to put on, take off and dispose of PPE when entering and leaving the premises. We observed staff wearing PPE appropriately, one staff member said, "We are supported to take regular breaks, so we keep well and able to support residents safely." Audits were in place and we found them to be up to date to ensure infection prevention procedures were robust and the home monitored regularly.

Further information is in the detailed findings below.

The five questions we ask about services and what we found