New Victoria Nursing Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement.

This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

The service was previously in breach of legal regulation in relation to people’s safe care and treatment as systems were not in place or robust enough to demonstrate risk was effectively managed. The provider remains in breach in relation to risk and the management of medicines.

The service was also previously in breach of legal regulations in relation to fit and proper persons employed. The service had made improvements in relation to safe recruitment and is no longer in breach of this regulation.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

The service was previously in breach of legal regulation in relation to need for consent as the provider was not always working in line with the MCA. The service had made improvements in relation to following the Mental Capacity Act 2005 (MCA) guidance and is no longer in breach of this regulation.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

The service was previously in breach of legal regulation in relation in relation to Safe care and treatment as care plans were not always accurate and complete. The provider remains in breach related to safe care and treatment. See the Safe key question.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

However, the service was previously in breach of legal regulation in relation to the governance at the service . The provider remains in breach of this regulation. Some records related to people and the management of the service were not consistently maintained.

The service was previously in breach of legal regulation in relation in relation to Safe care and treatment as care plans were not always accurate and complete. The provider remains in breach related to safe care and treatment. See the Safe key question.