Parade Rest Home

Staff were provided with personal protective equipment to protect people and themselves from the spread of infection. People were supported to maintain valued relationships and visitors were welcomed. Staff were recruited safely and had a good understanding about safeguarding people from the risk of abuse.

People received support with their healthcare and nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff training was ongoing and comments from staff were positive on the training and support they received.

Staff supported people to live healthier lives and to be as independent as possible. Staff were attentive and knowledgeable on how to provide end of life care. Observations showed people were relaxed in the company of staff who were respectful in the care and support they provided.

People spoke positively about the food they received. The provider had a complaints procedure which was made available to people they supported. People and relatives told us they knew how to make a complaint if they had any concerns.

The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service and improvements made when they were identified.