Abbeycroft Residential Care Home

People told us they felt safe living in the home, and they were mostly satisfied with the service provided. Staff understood how to protect people from harm or discrimination and had access to safeguarding adults' procedures. There were sufficient staff deployed to meet people's needs, however, a dependency tool was not used to monitor the level of staffing. The provider had an appropriate procedure for the recruitment of new staff. Whilst individual risks to people's health and wellbeing had been assessed, environmental risks had not always been considered. We observed some areas of the home would benefit from redecoration and refurbishment. Not all areas of the home had a satisfactory standard of cleanliness. The registered manager took immediate action to address the hygiene issues. The provider had suitable arrangements for the management of people's medicines, however, there were omissions in the administration records for prescribed creams.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The management team carried out a series of audits to check and monitor the quality of the service. This included a monthly analysis of accidents and incidents. However, action plans had not been developed to address any shortfalls. There were limited opportunities for people to express their views. There were no records of residents' meetings and although people had been invited to complete a satisfaction questionnaire, the results had not been collated.

The registered manager and nominated individual were committed to making improvements to the service and had plans to improve the standards in the home. Following the inspection, the registered manager sent us a detailed action plan in response to the findings of the inspection. We will check any improvements on our next inspection of the home.