Walsingham Support - 1 Ashley Close
- Care home
- 6 beds
- No nursing
- Registered since 2012
- Bennetts End, Hertfordshire, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Requires improvement in January 2026.
9 months
since the latest rating was published.
46 of 210
rated care homes in Hertfordshire are rated Requires improvement, like this one.
Walsingham Support - 1 Ashley Close: inspection record
Rated Requires improvement in January 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Walsingham Support - 2 Ashley Close (Good, less than 0.1 miles away) and Mountbatten Lodge (Good, 0.3 miles away).
Nearest care homes:
- G Walsingham Support - 2 Ashley Close Good, less than 0.1 miles away
- G Mountbatten Lodge Good, 0.3 miles away
- – Robin House Not yet rated, 0.5 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.7 miles away
- G Jasmine House Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 14 January 2026 (assessment visit 28 October 2025). Quoted under the Open Government Licence.
Date of Assessment from 29 October to 15 November 2025.
Walshingham Support – 1 Ashley Close is a residential care home providing support to people with a learning disability and autistic people. At the time of the assessment 6 people were living in the home. We assessed the home against “Right support, right care, right culture guidance” to make judgments about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices,independence and good access to local communities that most people take for granted.This was a comprehensive assessment.The provider was in continued breach of 2 regulations relating to safe care and treatment and good governance and we identified a further breach for staffing.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The provider did not have effective oversight of the service which placed people at risk of receiving unsafe care and support. Risks to people had not been assessed and planned for, this meant staff did not always have the necessary information to care for people.
People were not always treated with dignity and respect.Agency staff did not have the necessary skills to provide care in a dignified way.
People’s capacity to make decisions and give consent was not effectively assessed and documented.
Due to staffing levels and funding,there was not enough staff to take people on outings and activities which were important to them.
There was a lack of robust systems in place for recording incidents and accidents which meant there was no oversight of learning from incidents.There was a lack of person-centred practices to ensure people's needs were met.
Staff were not recording information in a consistent way, which meant care plans were not comprehensive and staff did not always have the necessary information to care for people. Some people's care plans were inaccurate and lacked information about their needs, medicalconditionsand other information, which meant staff were not provided with clear guidance to help care for people.
The provider did not have effective governance processes in place to assess,monitorand improve the quality and safety of the service. Concerns were not promptlyidentifiedand addressed.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement.At this assessment the rating has remained requires improvement.This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in continued breach of the legal regulation in relation to safe care and treatment and we identified a new breach of regulation for staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care,treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement.At this assessment the rating has remained requires improvement.This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.
At our last assessment we rated this key questiongood.At thisassessmentthe rating has changed torequires improvement.This meant people did not always feel well-supported, caredforor treated with dignity and respect.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key questiongood.At thisassessmentthe rating has changed torequires improvement.This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that leadership,managementand governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement.At this inspection, this key question hasremainedrequires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in continued breach of the legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 14 January 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 14 January 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 14 January 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 14 January 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 27 February 2021. Latest assessment published 14 January 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Walsingham SupportBrand: Walsingham
- Ownership type
- Organisation
- Companies House number
- 02016251 (opens Companies House)
- Charity number
- 294832
Walsingham Support runs 21 services in England, 8 of them in the East of England. 16 are rated Good or Outstanding, 4 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Walsingham Support
- O Walsingham Support - Crummock Road Outstanding. Care home, Cumberland, North West
- G Walsingham Support - 122 Aldenham Road Good. Care home, Hertfordshire
- G Walsingham Support - 19 Beech Avenue Good. Care home, Cumberland, North West
- G Walsingham Support - 2 Ashley Close Good. Care home, Hertfordshire
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Walsingham Support - 1 Ashley Close provide nursing care?
- No. The Care Quality Commission lists Walsingham Support - 1 Ashley Close as a care home without nursing.
- How many beds does Walsingham Support - 1 Ashley Close have?
- The Care Quality Commission's register lists 6 beds at Walsingham Support - 1 Ashley Close.
- When was Walsingham Support - 1 Ashley Close last inspected?
- The Care Quality Commission's latest rating for Walsingham Support - 1 Ashley Close was published on 14 January 2026.
- Who runs Walsingham Support - 1 Ashley Close?
- Walsingham Support - 1 Ashley Close is run by Walsingham Support. It runs 21 services in England, 8 of them in the East of England.
- What is Walsingham Support - 1 Ashley Close's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 14 January 2026.
Contact
- Phone
- 01442 219091
- Address
- 1 Ashley Close, Hemel Hempstead, HP3 8EH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Walsingham Support - 2 Ashley Close (Good, less than 0.1 miles away) and Mountbatten Lodge (Good, 0.3 miles away).
Nearest care homes:
- G Walsingham Support - 2 Ashley Close Good, less than 0.1 miles away
- G Mountbatten Lodge Good, 0.3 miles away
- – Robin House Not yet rated, 0.5 miles away
- G Walsingham Support - 39 Adeyfield Road Good, 0.7 miles away
- G Jasmine House Good, 0.8 miles away