Karibu Place

All aspects of people's physical, emotional and social needs were assessed, and plans were in place to achieve good outcomes for them. Staff were effectively supported to acquire the required skills and knowledge to support people. All agency staff were given a comprehensive induction that included working in the ethos of the service. We saw evidence of people being supported to eat and drink frequently. Management worked with external health professionals and families to try and ensure people's care and treatment was in line to their changing needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team promoted a caring, person-centred culture where people were at the centre of care delivery. Staff felt supported. The registered manager understood their responsibilities to inform the necessary agencies and people when things went wrong and the importance of conducting thorough investigations to identify lessons learnt to prevent reoccurrences. Audits were in place to monitor the service, and focus on how to develop the service on a continuous premise.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting some of the underpinning principles of Right support, right care, right culture.

Right support: • The model of care focused on using positive behaviour support to ensure people were supported in the least restrictive way and enabled to retain choice. The flats were designed to promote people's independence and control of the environment. Right care: • We saw evidence of documentation that was person centred care, that promoted people's dignity and human rights. We observed that some areas of care were reflective of promoting right care. The management were seeking assistance from external health providers to support them in this area. Right culture: • People were encouraged to engage with the community, and access services and provisions that empowered their lives and promoted inclusivity.