SeeAbility - Heather House Nursing Home
- Care home
- 16 beds
- Nursing care
- Registered since 2010
- Tadley, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
59 of 420
rated care homes in Hampshire are rated Requires improvement, like this one.
SeeAbility - Heather House Nursing Home: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: SeeAbility - Fir Tree Lodge Residential Home (Good, less than 0.1 miles away) and Fairview (Good, 0.1 miles away).
Nearest care homes:
- G SeeAbility - Fir Tree Lodge Residential Home Good, less than 0.1 miles away
- G Fairview Good, 0.1 miles away
- G Red Roof Good, 0.1 miles away
- G Dimensions 21 Searing Way Good, 0.5 miles away
- G Karibu Place Good, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 June 2026 (assessment visit 27 April 2026). Quoted under the Open Government Licence.
We carried out this inspection from 1 May to 18 May 2026. The service is a residential care home providing support to people with a learning disability and autistic people. There were 14 people living in the home at the time of our inspection. We assessed this service due to receiving information of concern. We inspected 33 quality statements. This service had previously been rated good.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found 1 breach of regulations in relation to governance.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and good access to local communities which most people take for granted. We found people did not always receive care and support in accordance with the principles of this guidance.
We found concerns related to fire safety which put people at risk of harm. There were inconsistencies and missing information in some care plans. Not all safeguarding concerns had been reported to the relevant stakeholder. We found concerns relating to the storage of food. Medicines were not always stored safely. The provider’s internal monitoring systems failed to identify all of the concerns we found during this inspection and robust action had therefore not been taken to make improvements. The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.
People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences.
There was a system in place for responding to concerns or complaints. A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.
Staff were recruited safely and received appropriate training and supervision. Staff were trained to respond and raise safeguarding concerns both internally and to external agencies.
The provider learned from incidents and action was taken to ensure improvements were made where needed.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance. The providers governance system failed to identify all the concerns we found during this inspection.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 8 June 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Children 0-18 years, Learning disabilities or autistic spectrum disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 26 April 2018. Latest assessment published 8 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Royal School for the BlindBrand: SeeAbility
- Ownership type
- Organisation
- Charity number
- 255913
The Royal School for the Blind runs 20 services in England, 17 of them in the South East. 12 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by The Royal School for the Blind
- G SeeAbility - Applewood Residential Home Good. Care home, East Sussex
- G SeeAbility - Barclay House Residential Home Good. Care home, East Sussex
- G SeeAbility - Denecroft Residential Home Good. Care home, Surrey
- G SeeAbility - Devon Support Service Good. Home care, Devon, South West
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does SeeAbility - Heather House Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists SeeAbility - Heather House Nursing Home as a care home with nursing.
- How many beds does SeeAbility - Heather House Nursing Home have?
- The Care Quality Commission's register lists 16 beds at SeeAbility - Heather House Nursing Home.
- When was SeeAbility - Heather House Nursing Home last inspected?
- The Care Quality Commission's latest rating for SeeAbility - Heather House Nursing Home was published on 8 June 2026.
- Who runs SeeAbility - Heather House Nursing Home?
- SeeAbility - Heather House Nursing Home is run by The Royal School for the Blind. It runs 20 services in England, 17 of them in the South East.
- What is SeeAbility - Heather House Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 June 2026.
Contact
- Phone
- 0118 981 7772
- Address
- Heather House, Heather Drive, Tadley, RG26 4QR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: SeeAbility - Fir Tree Lodge Residential Home (Good, less than 0.1 miles away) and Fairview (Good, 0.1 miles away).
Nearest care homes:
- G SeeAbility - Fir Tree Lodge Residential Home Good, less than 0.1 miles away
- G Fairview Good, 0.1 miles away
- G Red Roof Good, 0.1 miles away
- G Dimensions 21 Searing Way Good, 0.5 miles away
- G Karibu Place Good, 0.8 miles away