Sandgate Manor
- Care home
- 22 beds
- No nursing
- Registered since 2018
- Sandgate, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2019, most recently Requires improvement in December 2025.
10 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Sandgate Manor: inspection record
Rated Requires improvement in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Wells House Nursing Home (Good, 0.4 miles away) and Brampton Lodge (Good, 0.6 miles away).
Nearest care homes:
- G Wells House Nursing Home Good, 0.4 miles away
- G Brampton Lodge Good, 0.6 miles away
- G Turketel Road Good, 0.6 miles away
- G Finn Farm Lodge Good, 0.7 miles away
- G Cumbria House Care Home Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 December 2025 (assessment visit 11 October 2025). Quoted under the Open Government Licence.
Date of inspection: This assessment took place between 20 and 28 October 2025. We visited the service on 20 October 2025. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The service had continued to improve since our last inspection. However, there was still 2 breaches of the regulations in relation to good governance and person-centred care. The service was previously rated required improvement and has remained requires improvement.
Sandgate Manor is a care home which can provide support to up to 22 people. The service was home to 20 people at the time of the inspection. The service supports people who live with physical and or learning disabilities and autism. People lived in either the main building which was an adapted house or one of three single person lodges. Not everyone living at the service received a regulated activity.
There continued to be areas where records needed to be improved, and governance needed to lead to improvement in some areas. Actions taken were not always as clearly recorded as they needed to be. Some people’s care plans needed to be updated. However, staff knew how to support people safely. People’s communication care plans needed more information to support staff to learn about people’s needs. There were systems in place to manage and respond to complaints. However, some complaints could be better recorded to enable managers to review trends and patters and monitor any action taken.
However, staff had undertaken the training they needed and knew how to support people safely. There was enough staff to support people and staff recruitment was undertaken in a safe way.
People received their medicines as prescribed. The service was clean, and staff knew how to manage the risk from infection.People were protected from the risk of abuse as staff knew how to identify and report concerns. When incidents or accidents occurred, staff took appropriate action. People’s needs were assessed, and their wellbeing was monitored.
Staff and managers worked well together and with partners. People were referred to health and social care specialists when they needed this support.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders had not always supported the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to keeping complete and accurate records and good governance.
Questions to ask when you visit
- Responsive was rated Requires improvement on 22 December 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 22 December 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Caley Somers
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 13 April 2023. Latest assessment published 22 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MNP Complete Care Limited
- Ownership type
- Organisation
- Companies House number
- 11073266 (opens Companies House)
MNP Complete Care Limited runs 5 services, all in the South East. 1 is rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by MNP Complete Care Limited
- G Tristford Good. Care home, Kent
- RI Burnham Requires improvement. Care home, Kent
- RI Millfield House Requires improvement. Care home, Kent
- – Rose Cottage Not yet rated. Care home, Kent
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Sandgate Manor provide nursing care?
- No. The Care Quality Commission lists Sandgate Manor as a care home without nursing.
- How many beds does Sandgate Manor have?
- The Care Quality Commission's register lists 22 beds at Sandgate Manor.
- When was Sandgate Manor last inspected?
- The Care Quality Commission's latest rating for Sandgate Manor was published on 22 December 2025.
- Who runs Sandgate Manor?
- Sandgate Manor is run by MNP Complete Care Limited. It runs 5 services, all in the South East.
- What is Sandgate Manor's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 December 2025.
Contact
- Phone
- 01303 244428
- Address
- 46 Military Road, Sandgate, Folkestone, CT20 3BH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Wells House Nursing Home (Good, 0.4 miles away) and Brampton Lodge (Good, 0.6 miles away).
Nearest care homes:
- G Wells House Nursing Home Good, 0.4 miles away
- G Brampton Lodge Good, 0.6 miles away
- G Turketel Road Good, 0.6 miles away
- G Finn Farm Lodge Good, 0.7 miles away
- G Cumbria House Care Home Good, 0.7 miles away