Castleview Residential Care Home

People's experience of using this service: • People received safe care and support as the staff team had been trained to recognise signs of abuse or risk and understood what to do to safely support people. Potential risks to people, associated with their care, had been assessed and managed appropriately by the provider and the staff team. • People received their medicines safely and as prescribed. They were supported by sufficient numbers of staff to ensure that risk of harm was minimised. • Staff members followed effective infection prevention and control procedures. • Staff had been recruited appropriately and had received relevant training so they were able to support people with their individual care and support needs. • People's individual human rights were protected by those supporting them. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. • The environment where people lived suited their individual needs and preferences. The provider supported staff in providing effective care for people through person-centred care planning, training and supervision. People were promptly referred to additional healthcare services when required. People were supported to maintain a healthy diet that reflected their personal preferences. • People were treated with kindness and compassion. People's rights to privacy were respected by the staff who supported them and their dignity was maintained. People were supported to express their views and be actively involved in making decisions about their care and support needs. • People's choices and independence was respected and promoted by a staff team that knew them well and who responded appropriately. • People were provided with information in a way that they could understand by staff members who understood their individual communication styles. The provider had systems in place to encourage and respond to any complaints or compliments from people or visitors.