Highview Home
- Care home
- 24 beds
- No nursing
- Dementia care
- Registered since 2020
- Central Dudley, Dudley, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
First rated Requires improvement in 2015, most recently Requires improvement in January 2023.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
21 of 82
rated care homes in Dudley are rated Requires improvement, like this one.
Highview Home: inspection record
Rated Requires improvement in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Castleview Residential Care Home (Good, less than 0.1 miles away) and Richmond Residential Lodge Ltd (Good, 0.2 miles away).
Nearest care homes:
- G Castleview Residential Care Home Good, less than 0.1 miles away
- – Broadway Halls Care Home Not yet rated, 0.2 miles away
- G Richmond Residential Lodge Ltd Good, 0.2 miles away
- I Nelson House Inadequate, 0.4 miles away
- G Cedar Road Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 5 January 2023. Quoted under the Open Government Licence.
Highview Home is a residential care home providing accommodation and personal care for up to 24 people. The service provides support to older people and people living with dementia. At the time of our inspection there were 21 people using the service.
What inspectors found
Medicines were not managed safely which placed people at risk of harm. Risks to people from the environment were not always highlighted or effectively monitored. When people were involved in an accident or incident, the provider didn't always review this to learn lessons and reduce risks to people in the future. Despite this, people felt safe at Highview Home and there were enough staff to meet their needs.
Read the rest of CQC's summary
Quality assurance systems were not always effective for people. Audits monitoring the quality of the service were not consistently completed and up to date. This meant the action taken by the provider had not always ensured people received consistent, good and safe care. However, people spoke positively about Highview Home and relatives felt their loved ones were well cared for. Systems were in place to seek feedback and resolve people's complaints.
People's care plans and risk assessments did not always assess their person-centred needs. People living with dementia weren't always supported with accessible information to assist them to make choices. However, people and relatives felt staff knew them well and understood their likes and dislikes. The provider ensured daily activities took place and these were tailored to what people found enjoyable.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 5 January 2023. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 5 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Laura Brown
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 5 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dhillon Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 12097415 (opens Companies House)
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Highview Home provide nursing care?
- No. The Care Quality Commission lists Highview Home as a care home without nursing.
- How many beds does Highview Home have?
- The Care Quality Commission's register lists 24 beds at Highview Home.
- When was Highview Home last inspected?
- The Care Quality Commission's latest rating for Highview Home was published on 5 January 2023.
- Who runs Highview Home?
- Highview Home is run by Dhillon Care Services Ltd.
- What is Highview Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 January 2023.
Contact
- Phone
- 01384 258502
- Address
- 12 Priory Road, Dudley, DY1 4AD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Castleview Residential Care Home (Good, less than 0.1 miles away) and Richmond Residential Lodge Ltd (Good, 0.2 miles away).
Nearest care homes:
- G Castleview Residential Care Home Good, less than 0.1 miles away
- – Broadway Halls Care Home Not yet rated, 0.2 miles away
- G Richmond Residential Lodge Ltd Good, 0.2 miles away
- I Nelson House Inadequate, 0.4 miles away
- G Cedar Road Good, 0.5 miles away