Treetops Nursing Home

People were protected from the risks of abuse and staff were trusted to keep them safe. The provider had policies and procedures in place for safeguarding to protect people from the risk of abuse.

People had been involved with their risk management. Staff understood about risk and how to keep people safe. Risks were assessed and regularly reviewed.

Staff were recruited safely and had the necessary safety checks in place before starting work. Staff received an induction when they first started working at the service and training relevant to their roles. Suitable staffing arrangements were in place. People gave positive feedback about the staff who supported them and the management team.

People were encouraged by staff to remain as independent as possible and were given appropriate support to do so. Care plans promoted people’s right to independence and choice. People told us they were supported to make choices. People were encouraged to take part in activities.

Person-centred care was promoted. We received positive feedback about the staff providing person-centred care and offering people choices. People spoke positively about their experiences at the service. People know who the management were and thought they are approachable. Staff knew people’s support needs and preferences well.

People had positive experiences living at the service. People’s cultural needs were met. The service worked in partnership with other professionals to meet people’s needs.

Staff spoke positively about the manager and provider of the service. There were a range of systems in place to ensure strong leadership. The registered manager was well supported by the provider to develop in their role.

The provider had an appropriate whistleblowing policy in place to support staff to raise concerns. The provider had an appropriate equality and diversity policy in place.

There were governance systems in place to monitor the quality of service. The service had an effective audit system in place which assisted them in identifying areas of improvement.