Haddon House

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 15 people. 15 people were using the service. This is larger than current best practice guidance. However, the size of the service having a negative impact on people was mitigated by the building design fitting into the residential area. There were deliberately no identifying signs, intercom, cameras, or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

We found the following examples of good practice.

The service was only receiving essential visitors at the time of our inspection.

The service had an area set up in the garden for visits to take place. Although visits had been paused at the time of our inspection, there was a booking system in place so that relatives and friends could book appointments to visit when visits resume.

People were supported by staff in full personal protective equipment (PPE), whether that person was COVID- 19 positive or negative. This is called barrier nursing. This is to protect both staff and people living in the service from spreading infection.

The deputy manager told us that they had changed systems within the service to reduce the spread of infection. Staff were all being tested on arrival at the service to ensure they were safe to continue with their shift.

The building was clean and free from clutter. During our inspection we observed staff cleaning communal areas. The deputy manager told us that frequently touched areas were cleaned more often. They had a member of staff responsible for the cleaning of these areas each day.

The five questions we ask about services and what we found