The Marlowes

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The manager and the provider promoted care and support for people which focused on people's strengths and promoted their independence. People were encouraged to take positive risks and take part in activities and pursue their interests.

Right Care Staff showed kindness and compassion when supporting people. People trusted and approached staff with confidence and joy. Staff supported people they way they wanted and helped them stay safe and enjoy their life.

Staff received training and support to understand each person's needs and their support had a positive impact on people's lives. People were actively involved in their care and the manager was working to develop new care plans for each person. Key workers were allocated to each person to ensure people had regular input and were involved in evaluating their progress, goals and achievements.

Right Culture The manager and the provider promoted a positive, inclusive culture amongst the staff team. Staff morale was good following the changes in management structure and service model operated by the provider. Staff felt listened and enabled to support people in a personalised and safe way.

The manager and the provider used a range of audits and governance systems to quality assure the service provided. The audits were effective to identify where improvements were needed. An action plan was in place to detail what actions were taken and if these were effective to drive improvements.

Staff received training and understood best practice when supporting people with a learning disability and/or autism. People and their representatives were involved in their care and their views and choices were resected. Staff felt valued and involved in developing the service to improve people's outcomes.