Axiom Home Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received their medicines as required but improvements were required in maintaining medicines records. People received care from a consistent staff team, however they also told us their agreed times were not always met promptly.

Staff had received training, but the quality of this training did not always enable them to meet people's needs effectively. Training in some key areas had not been provided to staff. Staff felt supported by the management team, but further improvement was required to plan, develop, and review staff performance.

People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

People were not always supported to have a choice about who provided their personal care. We have made a recommendation about ensuring people's dignity is met.

There was a lack of oversight of the quality of care provided with shortfalls that had not been identified by the provider. Staff had not ensured they maintained good records in relation to people's support needs.

People were happy with the care provided. They told us staff treated them with respect, promoted their independence and were kind and caring when supporting them. People were confident that concerns or complaints would be managed promptly.

People received care they felt was appropriate to their needs and kept them safe from harm. The ongoing risks associated with people's individual care needs were managed safely.

Staff wore personal protective equipment [PPE] when providing care to people to keep them protected.