Above and Beyond Home Care
- Home care
- Dementia care
- Registered since 2022
- Hemel Hempstead, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Above and Beyond Home Care: inspection record
Rated Good in August 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Zinnia Care Limited Requires improvement, 0.1 miles away
- RI Axiom Home Care Limited Requires improvement, 0.1 miles away
- G The Marlowes Good, 0.2 miles away
- – Trellis Care Limited Not yet rated, 0.8 miles away
- G Buttercup Care Limited Good, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 3 August 2023. Quoted under the Open Government Licence.
In Home Care Dacorum is a domiciliary care agency providing personal care to younger and older people. Some people were living with dementia or had other health conditions they required support with. At the time of our inspection there were 17 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was supporting 12 people with personal care.
What inspectors found
People told us they felt safe and were well supported by staff. This was echoed by their relatives. People were safe as staff had received training in safeguarding adults and had a good understanding of the signs of abuse. Staff knew how to report concerns both internally and external to the organisation and were confident to do so.
Read the rest of CQC's summary
People received their medicines correctly and on time. Staff worked with the local health professionals and pharmacies to ensure people had the right medicine, equipment and health support at the right times.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of the Mental Capacity Act and how to support people to make decisions or report concerns of capacity where people's abilities had changed.
Staff supported people to have enough to eat and drink and to access a range of health professionals as they required it. People who needed specialist diets due to allergies or swallowing difficulties had risk assessments in place and this was clearly highlighted in their care plans.
People told us staff were kind and caring and never rushed them. People and relatives felt staff were well trained and efficient. Staff supported people to review their care needs regularly involving their relatives and health professionals as requested. People were supported to receive care that was in line with their preferred methods and needs, taking into account their abilities and cultural sensitivities.
People told us the registered manager responded to complaints quickly and effectively and ensured the same issues did not reoccur.
The registered manager encouraged people to give feedback on the service and suggest ideas for improvements. The registered manager had created an open, person centred culture and had a clear vision of high-quality personalised care that was shared by the staff team and experienced by people receiving care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stefan Craciun
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 3 August 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Platinum Homecare 4U Limited
- Ownership type
- Organisation
- Companies House number
- 12990350 (opens Companies House)
Platinum Homecare 4U Limited runs 2 services in England, 1 of them in the East of England. 2 are rated Good or Outstanding.
Other services run by Platinum Homecare 4U Limited
- G Norway Lodge Nursing Home Good. Care home with nursing, Wirral, North West
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Above and Beyond Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Above and Beyond Home Care.
- When was Above and Beyond Home Care last inspected?
- The Care Quality Commission's latest rating for Above and Beyond Home Care was published on 3 August 2023.
- Who runs Above and Beyond Home Care?
- Above and Beyond Home Care is run by Platinum Homecare 4U Limited. It runs 2 services in England, 1 of them in the East of England.
- What is Above and Beyond Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 August 2023.
Contact
- Phone
- 01442 954264
- Address
- Part 2nd Floor, Aston House, 27 Queensway, Hemel Hempstead, HP1 1LS Map (opens Google Maps)
Compare nearby
- RI Zinnia Care Limited Requires improvement, 0.1 miles away
- RI Axiom Home Care Limited Requires improvement, 0.1 miles away
- G The Marlowes Good, 0.2 miles away
- – Trellis Care Limited Not yet rated, 0.8 miles away
- G Buttercup Care Limited Good, 0.9 miles away