Buttercup Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were involved in planning their care. Each person had an assessment before receiving care from the service which led to the creation of a detailed care plan. Care plans were reflective of people's needs and had been reviewed regularly. Staff were knowledgeable about the people that they were supporting and provided personalised care.

Medicines were managed safely, and staff followed good infection control practices. The registered manager checked on staff practice through spot checks and working alongside staff during care visits.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff spoke highly of the registered manager. There were quality assurance systems in place to monitor all aspects of the service. All staff demonstrated a commitment to providing high quality care to people.

People told us they felt listened to and "in charge" of their service. No formal complaints had been raised; however, there was a procedure in place should any concerns be raised. The registered manager actively sought feedback from people, relatives and staff with a view to developing and improving the service.

There was a positive culture throughout the service. Staff told us they enjoyed working at the service and felt valued. They felt supported by the registered manager to complete their roles and were provided with the training and support they needed.