Longueville Court

Lessons were learned from safety incidents or complaints. People were protected from the risk of harm and abuse. Most risks were identified but were not always acted upon. There were enough staff with the right skills. Lessons were learned when things went wrong. Staff supported good infection and prevention control practices.

People's assessed needs were met by staff with the right skills. People were supported to have good health outcomes. The provider worked well with others involved in people's care.

Not all staff upheld good standards of dignity and compassion.

People were provided with person centred care involving others that was based on their preferences. The provider helped ensure people had good continuity of care where they moved between services. People were supported to have good end of life care and their decisions were respected.

We found a breach of the legal regulation in relation to governance. Not all audits were effective and there were missed opportunities to act on issues that had occurred over time. Not all records were completed or accurate. The manager was in progress of identifying the issues to be addressed and had already had a positive impact with people and staff support. Staff worked well with others, and as a team. We have asked the provider for an action plan in response to the concerns found at this assessment.