The Red House Nursing Home

People were supported to stay as safe and healthy as possible. Referrals to health care professionals were made when needed to make sure people continued to receive the right support.

People were supported by a consistent team of nurses and carers, many of whom worked at the service for a long time. Staff had been recruited safely. Staff met regularly with their line manager to discuss their performance and development and kept up to date with their training to make sure they were supporting people in line with best practice.

People were supported to have their medicines as prescribed. Nurses checked to make sure medicines were managed safely.

People lived in a service which was clean and free from unpleasant odours. Staff completed regular training about infection control and understood their responsibilities to maintain high standards of cleanliness and hygiene in the service. The registered manager ensured people, staff and visitors were informed of processes to keep up to date with current national guidance.

People health care needs were assessed before they moved into the service. Regular reviews of important records, such as risk assessments and care plans were completed and updated when required to make sure staff could meet people's needs. People's lifestyle choices, such as religion, sexuality, disability and race were discussed to ensure their needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Regular checks were completed to monitor the safety and quality of service delivered. When a shortfall was identified, action was taken to address it.